GRANGE PHYSIOTHERAPY-MANDURAH OFFICE POLICY:

Mandurah Physiotherapy in Mandurah provides a state of the art Clinic which delivers exceptional friendly, prompt and professional service providing you with the best in physiotherapy care. Our experienced physiotherapists and staff focus on returning you to full function and mobility through hands on therapy and rehabilitation exercise. There are some key areas we focus on to ensure that you receive the very best rehabilitation and physiotherapy service available.

MOBILE PHONES

Out of respect for others, please turn off your mobile phone.

HEALING

Remember that healing and recovery takes time and not everyone heals at the same rate. If, at any time during your care, you do not feel that you are responding as well as expected we would ask that you discuss this with your physiotherapist. We want you to get the most from your care at Mandurah Physiotherapy in Mandurah.

EXCELLENCE IN PHYSIOTHERAPY

In order to continue to provide the best, most up to date physiotherapy care available we travel periodically to conferences and seminars. To keep your progress on schedule we will attempt to give you appointments around those times or provide another highly qualified physiotherapist to continue your care.

FINANCIAL ARRANGEMENTS

Fees for private patients are due at the time of service. HICAPS and EFTPOS facilities are available at the front desk for automatic claiming through your private health fund. Workers Compensation, Motor Vehicle 3rd Party and Veteran Affair patient accounts will be sent directly to the appropriate insurance body.  Medicare (EPC) clients are required to pay their bill and Medicare will reimburse through efpos.

REFERRALS

The referral of your family and friends is much appreciated as it assists in their own wellbeing and plays a vital role in the success of our business. We appreciate your feedback and your referrals.  This is how we get the majority of our business. 

TOILET FACILITIES

Are located opposite the on-site rehabilitation gym – please ask our front desk staff.

APPOINTMENT SCHEDULING/MISSED APPOINTMENTS

Your physio has decided on the best plan for your injury and it will heal best when you keep to this schedule. Therefore, to receive the most out of your care and to save time we ask that you schedule your appointments in advance. Missed appointments will set you back in your recovery, so we ask that wherever possible you keep all your appointments.  Each consultation time slot that we book is dedicated to one client only. If an appointment must be changed, 8 hours notice is required.  This allows other clients in pain the opportunity to take the cancelled appointment. A non-attendance fee will be charged if an appointment or exercise session is changed or cancelled within eight hours, or if the appointment is not attended. This fee is not covered by compensable bodies and must be paid by the client. People who repeatedly miss or reschedule appointments will regretfully be discharged from care as we realise you will not reach your health goals and we do not wish to waste your time.

We thank you for valuing our time.

PARKING

We have car parking for your convenience at both the front and the rear of the building.

PRODUCTS

We stock an extensive supply of health products in the clinic.  We can also order in specialised items on request.  Please speak to your physiotherapist regarding your needs.

HYDROTHERAPY/GYM/PILATES

We run regular hydrotherapy, gym and clinical pilates sessions through this clinic at our on-site gym.  Our rehabilitation gym is also available for independent use for our clients.  Please ask your physiotherapist for further details.

The staff at Mandurah Physiotherapy in Mandurah look forward to working with you in getting your health back on track.