Telehealth – Physio on Video

TeleHealth Physiotherapy

TeleHealth Physiotherapy is an online video consultation rather than a face-to-face consultation.

The main benefits of video consultations are:

  • Initial free 10 minute chat with a physio to assess your suitability-no obligations to continue – So nothing to lose…
  • Your treatment  is entirely online in the comfort of wherever you are
  • Our Physiotherapists assess, diagnose and treat your injury in full
  • You get a diagnostic report & personal recovery plan and a tailored exercise program as well as follow up support.
  • Money Back Guarantee

Other benefits of video consults and online rehabilitation:

  • No time lost on your rehabilitation
  • No time in a waiting room
  • We can send out equipment if required for your rehabilitation at home
  • Online physiotherapy has been proven just as effective as in-house in many cases.
  • You don’t have to be tech savvy and our systems are secure.
  • There are social benefits of training and rehabilitating together.

TeleHealth Physiotherapy Booking Enquiry

If you don’t have an existing Mandurah Physiotherapy Therapist, please complete the following form. We will recommend the most suitable physiotherapist for your online consultation based upon the information provided. Please also identify the best time of day, any day of the week, for your online consultation to occur. Thank you.

    First Name

    Last Name



    Please Briefly Discuss What You Are Wishing To Treat:

    What Week Day(s) & Time Best Suits You For a TeleHealth Physio Consultation?

    Verification code


    TeleHealth FAQs

    What will happen once my appointment is booked?

    Mandurah Physiotherapy will email you a secure log-in link to access your appointment. Laptops and computers will be able to access the PhysiApp website. Smartphone users should download the PhysiApp for free from the App Store for your phone or visit

    Do you need a doctors referral?

    A doctor’s referral is NOT necessary to see a physiotherapist unless being claimed through workers comp, Medicare, veterans, and motor vehicle injuries.

    Before Your Appointment

    We will email you a pre-appointment checklist to complete and send back to us. Your physiotherapist will review information to confirm your suitability to a TeleHealth physiotherapy consultation.

    Secure Log-In

    Mandurah Physiotherapy will email you a secure log-in link to access your appointment. Laptops and computers will be able to access the PhysiApp website. Smartphone users should download the PhysiApp for free from the App Store for your phone or visit

    What To Wear

    Please dress so that you can comfortably exercise and your physiotherapist can see the injury region. Back pain, for example, is best treated wearing a shirt and shorts combination. Shorts for legs. Sleeveless shirts for the upper limb.

    Setting Up For Your Video Appointment

    Please set up your laptop or computer on a sturdy level surface, ideally with the camera at eye height so we can talk to you initially. A reasonably well-lit room works well. Plus, if you have an area where you could stand or even lie down if needed to do some movements or exercise, that would be ideal.

    Can You Use a Smartphone?

    Yes. But, in our experience, a laptop that isn’t handheld works best. Some of the best TeleHealth appointments work when you have both your laptop and smartphone available. It’s the best of both worlds!

    What happens if my computer or internet fails during an online consultation?

    We will call you and continue the consultation via phone if the problem cannot be fixed.

    How Do You Pay and how much?

    Our Front desk will contact you after the consultation to arrange payment over the phone. Prices start from $49 for existing clients.

    Each physiotherapist has set their fees for Telehealth consultations depending upon their experience and special interests. Please contact our admin team for specific details.

    Money-Back Guarantee

    Once your TeleHealth consultation has commenced and you or your physiotherapist feels that TeleHealth is unsuitable for your injury management, we will cease the discussion, refund your fee, and recommend what your course of action is best for you.

    Australian Clients Only

    We are only permitted to provide TeleHealth consultation to Australian clients.

    Private Health Insurance Rebates

    Currently Telehealth is claimable through your private health or Medicare although these rules are rapidly changing and if you presented your receipt to your private health fund/Medicare, and a good reason as to why you could not attend in person to the clinic, you may be able to obtain a rebate. We have priced out TeleHealth Consultations with this in mind.

    Medicare, Workcover & DVA

    Currently, most insurance companies or government departments such as DVA, Medicare and Workcover do offer coverage for TeleHealth.

    What Conditions Are Suitable For TeleHealth?

    In our experience, we can successfully treat most conditions using TeleHealth Physiotherapy. Conditions include musculoskeletal, post-operative, educational, workstation ergonomics, injury triage and exercise-based rehabilitation programs.

    There is also a significant quantity of physiotherapy research comparing face-to-face versus TeleHealth, which indicates that TeleHealth outcomes are comparable or, in some cases, more effective. Hands on treatment cannot be done by telehealth. However remember this often forms only part of your treatment and there are a range of other techniques and exercise that will give similar results.

    In our experience, clients who undertake TeleHealth are more motivated and want to get better. Hence, they do their best to perform their prescribed exercises, etc., which leads to better results. If that sounds like you, TeleHealth Physiotherapy could be the best solution for you!

    Your Post-Consultation Prescription?

    Similarly to in-clinic physiotherapy, your physiotherapist will recommend specific exercises. At Mandurah Physiotherapy, we use various delivery methods, which include PhysiApp, video demonstrations or a pdf protocol emailed to you. Then it is all over to you to perform your exercise-dose as prescribed by your physiotherapist.

    We like to think of exercise as the best feel right drug to build muscle strength, encourage flexibility etc. Plus, exercise doesn’t have all the potential chemical-induced side effects of drug therapy.

    Do You Need A Follow-up Appointment?

    As with in-clinic appointments, your physiotherapist generally will recommend a follow-up consultation dependent on your injury or condition. The purpose of a review consultation includes the evaluation of the effectiveness of the prescribed exercises and advice from the previous consultation. Your review consultation will include a re-assessment of your key signs and symptoms, modification or exercise progression, and resetting of your treatment goals going forwards.

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